Shipping policy

📍 Shipping Locations

We currently ship to:

• All Australian states and territories

• Selected international destinations (New Zealand)

If your country is not listed during checkout, please contact us at hello@lalunaskin.com.au to inquire about availability.

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🚚 Processing Time

• All orders are processed within 1–3 business days (Monday–Friday).

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods or sales, processing may take slightly longer.

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📦 Shipping Methods & Rates

Domestic Shipping (Australia):

International Shipping:

Note: All international orders may be subject to duties and taxes, which are the responsibility of the customer.

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🕒 Delivery Estimates

All delivery timeframes are estimates and not guaranteed. La Luna Skin is not responsible for delays caused by carriers, customs, weather, or unforeseen circumstances.

You will receive tracking information via email once your order has been shipped.

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📬 Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you realize an error after placing your order, contact us as soon as possible.

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❌ Missed / Returned Deliveries

If your order is returned to us due to an incorrect address, failed delivery attempt, or unclaimed package, you may be responsible for reshipping fees.

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✈️ Lost or Damaged Items

If your parcel is lost in transit or arrives damaged:

• Contact us immediately at hello@lalunaskin.com.au

• Include your order number and photos of any damage (if applicable)
  We’ll work with the carrier to resolve the issue as quickly as possible.

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📞 Need Help?

If you have questions about shipping, tracking, or your delivery status, please contact us at:

La Luna Skin
Email: hello@lalunaskin.com.au
Phone: 02 8096 1919